BOOKING REQUIREMENTS
- Driver is 25 years or older
- US residents must provide a valid U.S. driver’s license:
- Drivers must have a good driving record.
- The license must not expire during the rental period.
- Temporary licenses are not accepted.
- International customers must provide a valid passport
- Provide up to date automotive insurance at pick up. A copy of your insurance is required.
MINIMUM: 2 Nights
MAXIMUM: None
DRIVER REQUIREMENTS
You can have more than one driver. All additional drivers must:
- Be added to your guest dashboard under the booking details page.
POLICIES
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If a reservation is canceled more than 7 days prior to the start date of the trip:
- Refunded
- 75% of the booking total, including tax
- Anything paid toward the protection package, including tax
- Not refunded
- The service fee, including tax
If a reservation is canceled less than 7 days prior to the start date of the trip:
- Refunded
- 50% of the booking total, including tax
- Anything paid toward the protection package, including tax
- Not refunded
- The service fee, including tax
- Refunded
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* U.S. military service members are eligible for a full refund if their cancellation is due to them, or a family member, entering active military duty.
Motorhome: 100 free miles per day. $0.35 for every additional mile.
Motorhome will have a full tank of gas at pick-up and must be returned with a full tank of gas. If not returned full, we will charge a $50 service fee and $4.00 per gallon for each additional gallon of gas needed to fill the tank.
Travel Trailers: No mileage involved.
FEES
It depends on how far in advance you book your trip.
If, at the time of booking, the start date of your trip is less than 14 days away, the reservation is charged in full.
If a booking is more than 14 days away, you can choose to pay the full reservation deposit or split it into 2 installments.
It’s 25% of the full cost of the trip.
At 7 days from the start of your trip, the balance of the trip cost is due.
The security deposit is held on your credit card, once the RV is returned in acceptable condition and inspected the full deposit will be released. This security deposit covers the costs in the event there are missing or damaged items to the inside or the outside of the RV during the rental. The security deposit is due 2 days before pick-up and will be returned 7 days after your reservation ends pending no issues.
- Towable Trailers have a $500 security deposit
- Driveable RVs have a $1,000 security deposit.
RV PICK-UP/DROP-OFF
PICK-UP: Monday - Friday
9:00 am - 12:00 pm
(Allot 60 minutes)
Saturday - Sunday:
10:00 am - 12:00 pm (By appointment only)
DROP-OFF: Monday - Friday
9:00 a.m - 12:00 p.m.
(Allot 30 Minutes)
Saturday - Sunday:
10:00 am - 12:00 pm (By appointment only)
There will be a $100 fee for every hour past your scheduled pick-up/drop-off time. We have multiple units coming and going. We need time to get the RVs ready for the next guest.
*PLEASE NOTE:
- We do NOT schedule pick-ups or drop-offs on Holidays.
- All pick-up and drop-off appointments MUST be scheduled with Joyride at the time of your reservation.
- Please allow the time indicated for walkthroughs, orientation, signing of forms, damage inspections, etc.
INSURANCE
There are three levels of insurance protection so renters can choose the most suitable level of protection for their needs. Each level provides different collision coverage, liability coverage, and additional services. You can find these packages in the booking process on eligible rentals. Package pricing varies with each rental. Pricing is determined by a variety of factors, including vehicle type and value.
This coverage applies to all of our vehicles and when we have provided the keys to a verified driver.
Here are the three choices of insurance coverage for renters:
Basic - $20.95/Day
- Insurance Protection: State Minimum
- Support: 24/7 Customer Support
- Property Damage Protection: Up to $100K
- Deductibles based on vehicle type:
- Class A Deductible: $4,000 per loss
- All Other Motorized Deductible: $2,500 per loss
- Trailer Deductible: $2,000 per loss
Essential - $32.95/Day
- Insurance Protection: State Minimum
- Support: 24/7 Customer Support
- Assistance: 24/7 Roadside Assistance
- Property Damage Protection: Up to $150K
- Deductibles based on vehicle type:
- Class A Deductible: $3,500 per loss
- All Other Motorized Deductible: $2,000 per loss
- Trailer Deductible: $1,500 per loss
Peace of Mind - $41.95/Day
- Support: 24/7 Customer Support
- Support: Concierge Services
- Protection: Windshield Coverage
- Assistance: 24/7 Roadside Assistance
- Insurance Protection: $1M Liability Coverage
- Property Damage Protection: Up to $500K
- Deductibles based on vehicle type:
- Class A Deductible: $3,000 per loss
- All Other Motorized Deductible: $1,500 per loss
- Trailer Deductible: $1,000 per loss
In this case, you’d want to choose our stationary delivery insurance because it’ll save you money. Here’s what that looks like:
Stationary Delivery - $10.95/Day
- 24/7 Customer Support
- Liability Coverage: State Minimum
- Comprehensive & Collision Coverage: Up to $1M
- Windshield Repair Coverage
- Deductible: $500.00
- Note: Moving a stationary-only vehicle during the rental period voids coverage
TOWING VEHICLE
TOWING REQUIREMENTS
Please check your vehicles towing capacity, then carefully read the units description to find weight and details. You can find your vehicle's towing capacity on your vehicle's door jamb sticker.
*Please visit this Camping World Towing Guide (https://rv.campingworld.com/towguide) to learn more about the capacity of your tow vehicle. Note that towing capacity can vary greatly depending on the options and trim level of your particular vehicle.
- Class III Receiver Hitch
- Functioning Electric Brake Controller (Factory or Aftermarket)
- Fully Functional, 7 Pin Trailer Electrical Plug
- Trailer tongue height is 18” -21” off the ground
- 2" ball insert ( XL Ride with a slide & Big Ride with a slide require 2-5/16" ball)
- Appropriately rated vehicle to tow the trailer
GENERAL QUESTIONS
- 10% discount for military and first responders.
- 15% discount for first time renters.
- 25% discount for rentals that are week or longer.
Please contact us for discount codes.
Kitchen/Cooking Supplies
Coffee Maker (Keurig or Enamel Pot)
Smore's Kit & Skewers
Cleaning Supplies
First Aid Kit
Mattress pads (on all main beds)
Bedding & Pillows (on all main beds)
Bathroom & Kitchen towels
Camping Chairs
Shade Canopy
Fire Extinguisher
Filled Propane Tank
Paper Towels & Toilet Paper
Water Hose
Electrical Hose w/adapter
Stabilizer Kit
Trash can w/bags
Please see link below for more information:
To avoid additional charges, all of the following should be addressed:
- RV ACCESSORIES- The Renter must ensure that all accessories that came with the RV are returned with the unit. This includes items such as: Remotes, refrigerator drawers, curtains, cushions, TVs etc. As well as the exterior items such as: water hose, sewer hose, electric cord & wheel chocks, stabilizer cranks and hitch components (if included), etc.
- RENTED ITEMS- All add-on items must be accounted for.
- CLEANING THE RV- All of the kitchen utensils, plates, bowls, mugs, cups and silverware must be cleaned before returning the RV. All of the trash must be taken out prior to drop-off. Please use the broom/dust pan to sweep up any large messes on the floor of the RV.
- DUMPING OF TANKS- The black and gray tanks must be dumped before returning the RV. If the tanks are not dumped before dropping off then you will be charged a $75 fee. If you prefer not to dump the black and gray tanks yourself then we will do it for you when you return the RV for a fee of $75. You may add this on at checkout.
- PERSONAL ITEMS REMOVED– Renter should double check all compartments (interior and exterior storage) to claim all items brought on board. Return or pickup of personal items would be the responsibility/expense of the renter. Items will not be held or returned.
- KEYS– All keys supplied to the renter must be returned.
*Provided all items are present and accounted for upon return no additional charges will apply.